1. What this policy covers
This Refund Policy explains when you can request a refund for a paid DevChrono subscription, how requests are reviewed, and how approved refunds are processed.
Paid subscriptions are billed by Paddle, which acts as merchant of record. Paddle collects payment, issues invoices, and returns funds when a refund is approved.
This page applies to hosted DevChrono subscriptions. It does not apply to self-hosted deployments you operate yourself.
2. 7-day money-back guarantee
You may request a refund within 7 days of your latest paid charge. The window starts on the billing date of that transaction, not on the day you first created an account.
The 30-day free trial does not require a payment card and is not a paid charge. There is nothing to refund for unused trial time.
If you have more than one paid charge, eligibility is based on the most recent paid transaction recorded for your account.
3. How to request a refund
Sign in and open Settings. If your latest paid charge is still inside the refund window, you will see a Request refund action under Plan & billing.
Submit the request from that screen. You can include an optional reason. Only one refund request can be pending at a time.
If you cannot access Settings, contact DevChrono from the Contact page with the email address on the account. Do not send payment card details.
4. Review and payment
Refund requests are reviewed by DevChrono before any money is returned. Approval is not automatic.
If a request is approved, DevChrono submits a full refund for that transaction to Paddle. Paddle then returns the funds to the original payment method.
Bank or card processing times vary. Paddle's timeline, your payment provider, and local banking rules control when the money appears.
If a request is rejected, the charge stands. You can still cancel the subscription so it does not renew.
5. What this policy does not refund
Requests submitted after the 7-day window has closed.
The free trial, unused days after you cancel at period end, or a desire to switch from yearly to monthly mid-cycle.
Duplicate or repeated requests while another refund request is already pending.
Charges that were already refunded, reversed, or disputed through a bank or card chargeback.
6. Cancellation is not a refund
You can cancel from Settings so the subscription does not renew. Cancellation takes effect at the end of the current billing period. You keep paid access until then.
Canceling does not automatically refund the current period. Use the refund request flow if you want the latest paid charge returned and you are still inside the refund window.
7. Access after a refund
After an approved refund, paid write access ends. The workspace may become read-only, matching an expired subscription.
Read-only accounts may be retained for up to 90 days, with reminder emails, before automatic deletion. You can export daily logs and delete the account from Settings while access remains.
8. Chargebacks and payment disputes
If you believe a charge is wrong, request a refund through DevChrono first so we can review it and, where approved, return the payment through Paddle.
Filing a chargeback while a refund is pending can delay or duplicate the return. Paddle and the card network control dispute outcomes.
9. Consumer rights
Nothing in this policy limits rights you may have under applicable consumer law. In some regions, additional withdrawal or refund rights may apply to digital subscriptions.
Where those rights apply, Paddle as merchant of record may process the return according to its checkout terms and local requirements.
10. Changes to this policy
This Refund Policy may be updated as billing, Paddle processing, or product access rules change. The effective date at the top of this page shows when the current version was published.
The Terms and Conditions remain the broader contract for using DevChrono. If this policy and the Terms conflict on refunds, this Refund Policy describes the refund process.